If you have questions, please call 800-789-5610 / 907-789-5610 or email email@example.com
Any disparity between charge and refund amounts due to currency fluctuations is the sole financial responsibility of the purchaser. All prices and transactions are in US Dollars. All reservations are reviewed and evaluated by Coastal Staff Members with reference to the expected cruise ship schedule to insure a timely return to your ship.
WEIGHT RESTRICTIONS – Persons weighing 260 pounds (clothed weight) or more must pay an additional $150.00 to secure extra space in the aircraft. Not claiming the comfort seat or providing inaccurate weights may cause tour delays and cancellations without refunds.
Cancellation Policy –
Cancellation Policy: Cancellations made at least 7 days prior to a scheduled tour will be refunded in full. Cancellations made 4 – 6 days prior to a scheduled tour will be charged 50%. Cancellations within 3 days of your scheduled tour will not be refunded.
Cancellations must be confirmed via e-mail or phone with a Coastal employee.
If Coastal Helicopters cancels a flight due to weather or flight schedule delay, the passenger will be refunded in full. If the Cruise Line cancels your sailing, misses the port completely or is late and we are unable to reschedule you, the passenger will be refunded in full. Decisions to fly are at the discretion of Coastal Helicopters, Inc.
For cancellations due to any kind of medical reason; valid documentation from either your health care provider, or the cruise ship’s doctor, must first be provided to be eligible for a refund. If a family/party member is ill on the day of the tour, medical documentation must be provided for a refund. Cancellations due to Covid-19 will no longer be refundable.
Failure to comply with any cruise ship regulations, or provide required documentation, that results in you being denied boarding and not being able to cruise/take your tour, will not be refunded.
If you are traveling through Canada, or any other country, and are denied entrance due to missing or delayed travel documents or visas, and this causes you to miss your tour, you will not be refunded.
If you are traveling by air and miss your flight, you will not be refunded unless it was the fault of the airline. You must provide documentation from them to receive a refund.
DOCUMENTATION FOR REFUNDS MUST BE PROVIDED WITHIN TWO WEEKS AFTER THE DATE OF THE TOUR, OR YOU WILL BE INELIGIBLE FOR A REFUND.
Any disparity between charge and refund amounts due to currency fluctuations is the sole financial responsibility of the purchaser. All prices and transactions are in US Dollars.
Refunds will be made to the card that was charged. If your card has expired or been compromised, please be sure to provide us with your new card details.
Refunds can take 7-10 business days to be processed and show as available on your account.
Are you a guest with limited mobility? We provide an ADA option with our Icefield Excursion. Click here to learn more.
Coastal Helicopters will try our best to accommodate parties in the same helicopter. However, it is all based on helicopter weight & balance, as well as, other parties within the flight. This will be determined at the time of check-in once everyone on the flight has weighed in.