Coastal Helicopters provides transportation to and from all cruise ship piers and major hotels at no additional cost. Approximate transport time is 25 minutes each direction and is factored into the overall tour length. The pick-up time (tour time) is 1 hour before the actual flight takes off.

Dress warmly and in layers as the temperature on the glacier is often colder than you are used to. You will be outfitted with our glacier over-boot prior to embarking on your trip, please wear comfortable walking shoes to insure a good fit. We recommend bringing sunglasses and a camera that is fully charged with space for lots of pictures!

Restrictions: Passenger names and weights are required by the FAA for weight and balance calculations and flight manifesting. To ensure the comfort of all travelers, passengers weighing 260 pounds (clothed weight) or more must pay an additional $150.00 to secure extra space in the aircraft. All guests, no matter their age, are required to sit in their own seat onboard the helicopter. We provide FAA certified car seats for infants and small children.

We have a NO BAG POLICY in all our aircraft, if you have medical needs that require a carry on, please contact us. All bags brought to base will be stored in the tour office in locked benches until you return from your flight.

Cancellation Policy –

Cancellation Policy: Cancellations made at least 7 days prior to a scheduled tour will be refunded in full. Cancellations made 4 – 6 days prior to a scheduled tour will be charged 50%. Cancellations within 3 days of your scheduled tour will not be refunded.

Cancellations must be confirmed via e-mail or phone with a Coastal employee.

If Coastal Helicopters cancels a flight due to weather or flight schedule delay, the passenger will be refunded in full.  If the Cruise Line cancels your sailing, misses the port completely or is late and we are unable to reschedule you, the passenger will be refunded in full. Decisions to fly are at the discretion of Coastal Helicopters, Inc.

For cancellations due to any kind of medical reason; valid documentation from either your health care provider, or the cruise ship’s doctor, must first be provided to be eligible for a refund.  If a family/party member is ill on the day of the tour, medical documentation must be provided for a refund.  Cancellations due to Covid-19 will no longer be refundable.

Failure to comply with any cruise ship regulations, or provide required documentation, that results in you being denied boarding and not being able to cruise/take your tour, will not be refunded.

If you are traveling through Canada, or any other country, and are denied entrance due to missing or delayed travel documents or visas, and this causes you to miss your tour, you will not be refunded.

If you are traveling by air and miss your flight, you will not be refunded unless it was the fault of the airline.  You must provide documentation from them to receive a refund.

DOCUMENTATION FOR REFUNDS MUST BE PROVIDED WITHIN TWO WEEKS AFTER THE DATE OF THE TOUR, OR YOU WILL BE INELIGIBLE FOR A REFUND.

Any disparity between charge and refund amounts due to currency fluctuations is the sole financial responsibility of the purchaser. All prices and transactions are in US Dollars.

Refunds will be made to the card that was charged. If your card has expired or been compromised, please be sure to provide us with your new card details.

Refunds can take 7-10 business days to be processed and show as available on your account.

WEIGHT RESTRICTIONS – Persons weighing 260 pounds (clothed weight) or more must pay an additional $150.00 to secure extra space in the aircraft. Not claiming the comfort seat or providing inaccurate weights may cause tour delays and cancellations without refunds.

Customer safety is our primary concern at Coastal Helicopters, Inc. Whether you are joining us for your first helicopter experience or as a seasoned veteran heading back to work in a remote region Coastal Helicopters calls home, our staff is here to make sure you are comfortable from takeoff to landing. Throughout the year we subject our aircraft, pilots, maintenance and support staff not only to training and inspections required by the Federal Aviation Administration (FAA), but also to independent and internal audits, inspections by the Office of Aircraft Services (OAS) /U.S. Forest Service and are very committed to the Alaska Air Carriers Association’s Medallion Program (providing a level of safety for all passengers above and beyond that required by the FAA).

As part of our constant efforts to improve safety, we are members of the Tour Operators Program of Safety (TOPS), the requirements of which exceed those of the FAA.