Our scenic tours offer a unique perspective of Alaska’s stunning landscapes. From glacier landings and dog sledding to weddings and custom adventures, we take you to the heart of nature’s grandeur. Each tour is designed to provide a once-in-a-lifetime experience, showcasing the pristine beauty of our surroundings in Juneau, Alaska.
Our Juneau, Alaska Helicopter Tours
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If you have questions please email tours@coastahelicopters.com or call 800-789-5610 / 907-789-5610
Any disparity between charge and refund amounts due to currency fluctuations is the sole financial responsibility of the purchaser. All prices and transactions are in US Dollars. All reservations are reviewed and evaluated by Coastal Staff Members with reference to the expected cruise ship schedule to insure a timely return to your ship.
Passenger types are created due to the limited space and weight capacity of aircraft. Please report proper weights of all guests (including the weight of clothes and boots). Inputting improper weights, or selecting the wrong passenger type can lead to cancellation without refund. Please be aware that every guest is individually weighed at our facilities.
Cancellation Policy: Cancellations made at least 7 days prior to a scheduled tour will be refunded in full. Cancellations made 4 – 6 days prior to a scheduled tour will be charged 50%. Cancellations within 3 days of your scheduled tour will not be refunded. Any partial refunds will not include booking fees. Cancellations must be confirmed via e-mail or phone with a Coastal employee. If Coastal Helicopters cancels a flight due to weather or flight schedule delay or the cruise line cancels your sailing and we are unable to reschedule to a later time, the passenger will be refunded. Decisions to fly are at the discretion of Coastal Helicopters, Inc.
For cancellations due to any kind of medical reason, valid documentation from either your care provider, or the cruise ship’s doctor, must first be provided to be eligible for a refund.
If a family/party member is ill on the day of the tour, medical documentation must be provided for a refund, and any passengers that stay behind with them will not be eligible for a refund.
Cancellations due to covid will no longer be refundable.
Failure to comply with any cruise ship regulations, or provide required documentation, that result in you being denied boarding and not being able to cruise/take your tour, will not be refunded.
If you are traveling through Canada, or any other country, and are denied entrance due to missing or delayed travel documents or visas, and this causes you to miss your tour, you will not be refunded.
If you are traveling by air and miss your flight, you will not be refunded unless it was the fault of the airline, and you can provide documentation from them.
DOCUMENTATION FOR REFUNDS MUST BE PROVIDED WITHIN TWO WEEKS AFTER THE DATE OF THE TOUR, OR YOU WILL BE INELIGLBE FOR A REFUND.
Any disparity between charge and refund amounts due to currency fluctuations is the sole financial responsibility of the purchaser. All prices and transactions are in US Dollars.
Refunds can take 7-10 business days to be processed and show as available on your account.
Are you a guest with limited mobility? We provide an ADA option with our Icefield Excursion. Click here to learn more.
Coastal Helicopters will try our best to accommodate parties in the same helicopter. However, it is all based on helicopter weight & balance, as well as, other parties within the flight. This will be determined at the time of check-in once everyone on the flight has weighed in.
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Coastal Helicopters provides transportation to and from the Gold belt Mt. Roberts Tram (490 S Franklin St) and airport area hotels at no additional cost. Approximate transport time to and from the Tram is 25 minutes which is factored into the overall tour length. The pick-up time (tour time) is 1 hour before the actual flight takes off.
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Dress warmly and in layers as the temperature on the glacier is often colder than you are used to. You will be outfitted with our glacier over-boot prior to embarking on your trip, please wear comfortable walking shoes to insure a good fit. We recommend bringing sunglasses and a camera that is fully charged with space for lots of pictures!
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Restrictions: Passenger names and weights are required by the FAA for weight and balance calculations and flight manifesting. Please report proper weights of all guests (including the weight of clothes and boots). Inputting improper weights, or selecting the wrong passenger type can lead to cancellation without refund. Please be aware that every guest is individually weighed at our facilities. All guests, no matter their age, are required to sit in their own seat onboard the helicopter. We provide FAA-certified car seats for infants and small children.
We have a NO BAG POLICY in all our aircraft, if you have medical needs that require a carry on, please contact us. All bags brought to base will be stored in the tour office in locked benches until you return from your flight.
Cancellation Policy –
Cancellation Policy: Cancellations made at least 7 days prior to a scheduled tour will be refunded in full. Cancellations made 4 – 6 days prior to a scheduled tour will be charged 50%. Cancellations within 3 days of your scheduled tour will not be refunded.
Cancellations must be confirmed via e-mail or phone with a Coastal employee.
If Coastal Helicopters cancels a flight due to weather or flight schedule delay, the passenger will be refunded in full. If the Cruise Line cancels your sailing, misses the port completely or is late and we are unable to reschedule you, the passenger will be refunded in full. Decisions to fly are at the discretion of Coastal Helicopters, Inc.
For cancellations due to any kind of medical reason; valid documentation from either your health care provider, or the cruise ship’s doctor, must first be provided to be eligible for a refund. If a family/party member is ill on the day of the tour, medical documentation must be provided for a refund. Cancellations due to Covid-19 will no longer be refundable.
Failure to comply with any cruise ship regulations, or provide required documentation, that results in you being denied boarding and not being able to cruise/take your tour, will not be refunded.
If you are traveling through Canada, or any other country, and are denied entrance due to missing or delayed travel documents or visas, and this causes you to miss your tour, you will not be refunded.
If you are traveling by air and miss your flight, you will not be refunded unless it was the fault of the airline. You must provide documentation from them to receive a refund.
DOCUMENTATION FOR REFUNDS MUST BE PROVIDED WITHIN TWO WEEKS AFTER THE DATE OF THE TOUR, OR YOU WILL BE INELIGIBLE FOR A REFUND.
Any disparity between charge and refund amounts due to currency fluctuations is the sole financial responsibility of the purchaser. All prices and transactions are in US Dollars.
Refunds can take 7-10 business days to be processed and show as available on your account.
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Customer safety is our primary concern at Coastal Helicopters, Inc. Whether you are joining us for your first helicopter experience or as a seasoned veteran heading back to work in a remote region Coastal Helicopters calls home, our staff is here to make sure you are comfortable from takeoff to landing. Throughout the year we subject our aircraft, pilots, maintenance and support staff not only to training and inspections required by the Federal Aviation Administration (FAA), but also to independent and internal audits, inspections by the Office of Aircraft Services (OAS) /U.S. Forest Service and are very committed to the Alaska Air Carriers Association’s Medallion Program (providing a level of safety for all passengers above and beyond that required by the FAA).
As part of our constant efforts to improve safety, we are members of the Tour Operators Program of Safety (TOPS), the requirements of which exceed those of the FAA.